Answers, and real people to ask.Everything about set-up, billing and features, plus the lines to call when you would rather talk.

Customers pay by Safaricom Paybill or Till. The system sends STK Push prompts, confirms the transaction, activates the account and updates billing in real time, with no manual step.

Reminders go out by SMS and WhatsApp before the due date. If payment does not arrive the account is suspended automatically and the customer loses access until they pay. Once M-PESA confirms, the account is reactivated instantly.

Prepay: customers pay upfront to activate or renew, and the account renews the moment M-PESA confirms. Postpay: invoices are generated at the end of each cycle, sent by SMS, WhatsApp or email, and marked paid when M-PESA lands. Overdue accounts can be suspended after your grace period. Every receipt and invoice is logged with full payment history per customer.

You need somewhere to collect. With a personal till or a bank paybill you enter only the number and need no Safaricom keys. With your own Paybill or business till, we connect your Daraja credentials during onboarding. Either way it is a one-time set-up.

By the active customers you bill in the month. The system places you in the right tier automatically: Starter (1–49), Starter Advance (50–99), Basic (101–249), Advanced (250–499) or Enterprise (500+). See Pricing for the full table.

Yes. The built-in WireGuard VPN creates an encrypted tunnel to RNLISP360 servers, so everything works whatever your IP set-up. Your MikroTik talks through the tunnel seamlessly.

No. Our team handles onboarding, including router configuration, RADIUS set-up and M-PESA integration, and support is available 24/7 by phone, WhatsApp or chat.

All MikroTik devices running RouterOS v6.x and v7.x, including the hEX and RB series and CCR routers, for both Hotspot and PPPoE.

RNLISP360 connects to your RADIUS server (or our hosted one) over the standard protocol. Credentials are created, updated and revoked automatically as accounts are created, renewed or suspended. No manual RADIUS database editing is ever needed.

Yes. On the Basic plan and above you can manage multiple access points, base stations or branch offices from one dashboard. Each location keeps its own packages, customers and MikroTik configuration while sharing central billing and reporting.

Powered by Twachanga SMS. Set triggers once for billing reminders, expiry warnings, payment confirmations and promotions, and delivery is automatic. You can also send manual broadcasts to selected customer groups.

Yes. Automated WhatsApp messages cover billing reminders, payment confirmations and account status, sent to the number the customer registered with.

Vouchers are generated in bulk, each with a unique PIN. Customers buy one, enter the PIN on your captive portal and connect immediately. The system tracks usage, expires vouchers when time or data runs out and reports on voucher inventory.

Control your dashboard in plain language. Ask "How many PPPoE accounts expired today?", "Send a reminder SMS to all overdue customers" or "What is this month's revenue against last month?" and it does it.

Yes. Each customer gets a branded portal showing account status, days left, payment history, current package and renewal date, and can pay by M-PESA from it. It cuts support calls noticeably.

An all-in-one ISP management platform for African providers: MikroTik and RADIUS integration, automated M-PESA billing, Bulk SMS and WhatsApp, WireGuard VPN, customer management and AI analytics in one cloud dashboard.

Register for a free account and our onboarding team contacts you within 24 hours. We walk you through MikroTik set-up, M-PESA integration and importing your customers. Most ISPs are fully live within 2–3 business days.

24/7 by phone, WhatsApp and live chat, from a team based in Kenya that understands the local infrastructure. Call +254 735 777 632 or +254 746 926 315.

All data is encrypted at rest and in transit with industry-standard TLS. Customer and billing records sit on secure cloud servers with daily backups. We never share your data with third parties, and WireGuard connections use modern cryptography.