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New Collect to a personal till or a bank paybill with no Safaricom keys. See how payments work
Customer portal

Your ISP, your identity. On every customer's phone.

Customers sign in, see exactly how long they have left, pay with M-PESA and raise a ticket without calling you. It carries your logo and your colour.

Get startedSee it live
The hotspot sign-in portal inside the phone: packages with prices, an ad banner and M-PESA reconnect The customer portal home inside the phone: account status, plan and wallet balance The Make payment screen inside the phone: selected plan, M-PESA number and total due A man in a navy suit stepping out of a phone, holding a laptop
Two portals

One for guests, one for subscribers.

Hotspot sign-in portal

What a guest sees when they join your Wi-Fi.

Your packages with price and duration, one tap to pick one, and everything a returning guest needs on the same page.

  • Packages with prices, picked in one tap
  • Reconnect with an M-PESA transaction code
  • Voucher entry for guests with a card
  • Ad slots and an install-app button
The hotspot sign-in portal on a phone
Customer account portal

What a subscriber sees after they sign in.

Hotspot, TV and fixed accounts in one place, with the balance, the plan and the way to pay, on a phone-first layout.

  • Account status, plan, wallet balance and data used
  • Renew a plan or top up the wallet
  • Make payment by M-PESA
  • Payment history grouped by month
A hand holding a phone with the customer portal
What customers get

Fewer calls to your desk.

Everything a customer used to phone about is on one screen.

01

Days left, always visible

Each account shows how long it has left, or how long ago it ended, with Renew as the one obvious action.

02

Pay and see it land

An M-PESA prompt, then a confirmation on the same page with the receipt code and the new expiry. Renewal is instant.

03

Usage and history

Real-time data usage, and payments grouped by month with what was paid in each.

04

Tickets and self-service

Raise a support ticket, change plan, manage devices and Wi-Fi, with no staff in the loop.

Your brand

It looks entirely yours.

Upload your logo, pick your colour and type, and save as many themes as you like. Branded login and sign-up pages come with it, and you see every change live before it goes out.

  • Theme, presets and brand colours
  • Toggle which sections guests see
  • Card style, background and layout
  • Live preview while you edit
RPortal Design StudioLive preview
The Portal Design Studio: theme, sections, presets, colours, card style, background and layout controls beside a live phone preview
Included on every plan

The portal is part of the platform, not an add-on.

See pricingIntegrations